Placing Your Order
Please make a note of the product code numbers and price if you wish to purchase any of our products.  You will need these to complete your ORDER FORM.  You may do this on-line or, if you wish, you can download the form and send it to us at Anna’s Interiors, North Lodge, Church Close, West Runton, Cromer, Norfolk, NR27 9QY.

We will then contact you by email or by telephone to confirm the order and give delivery details, including delivery charge.  This additional charge will depend on the size of the order and the location of the delivery.  You will then be sent an invoice which must be paid in full before delivery of your order can take place.

Before you order you should ensure that the items fit into your rooms, and that reasonable access for delivery is possible.

If you do not see what you need from the range of products shown here, we have many more items available in different styles and finishes.  Please use our ENQUIRY FORM to contact us and to discover how we can help you obtain what you need.

Payment
You will be sent an invoice after you have placed your order.  This invoice must be paid in full before delivery of your order can take place.  Payment for all orders should be made in pounds sterling (?).  The prices include VAT.  Invoices will include the delivery charge.

Delivery
We will arrange for your goods to be delivered to the address you give on the order form.  Delivery will usually occur within 28 days of the order being placed, although exceptionally some items may take longer.  You will be contacted to arrange a date and approximate time for the delivery.  It is important you inform us of any access restrictions, both internal and external, that might prevent or hinder successful delivery.

Your order will be delivered to the ground floor of your property.  Please ensure someone is available when your order is delivered.  There will only be one driver per delivery, it may be possible to provide an additional circumstance but this would be at an agreed extra charge to you.

You will be asked to sign a delivery note to accept delivery of your order.  Please check thoroughly all items before you sign the delivery note.  In the unlikely event that part of your order is damaged or broken, please record this on the delivery note.  You should also contact us immediately by telephone so that we can arrange for the item to be returned with the delivery driver, and for a replacement or full refund to be arranged.

Returns
If you are not totally satisfied with the goods and wish to cancel your order, you should let us know in writing or by e-mail within 7 working days after the date you received your order.  The goods should be returned to us within 14 days of informing us, at your cost unless the order is returned with the deliver driver.  We cannot accept liability for goods lost or damaged in transit if returned by you.  Therefore we strongly recommend you have sufficient insurance cover for the returned items, and that you also use registered mail, or equivalent.  We can only accept returned items that are undamaged, in their original condition and packaging, and with a completed returns form.  We will refund the full purchase cost less delivery and any reasonable associated costs within 30 days of receiving the returned goods.

We will replace badly marked or damaged items.  The driver must be notified at the time of delivery and the damaged recorded on the delivery note.   We will not accept any claim if the delivery note is simply signed as unchecked.  You should inform us by telephone immediately in order that we can arrange for the item to be returned with the driver.  We will then contact you to arrange a replacement or full refund of your purchase costs, including all carriage costs, once we have confirmed the reason for the return.

If we are unable to deliver furniture, because there is unsuitable or no access, and have to bring back the item, we will provide a refund of the purchase cost less delivery, return and storage costs.

Description
We have taken every care to ensure the description and specification of our products is correct on our website or catalogue.  Every effort has been made to display colours accurately; however light variation in the actual goods may occur.  Additionally every reasonable effort has been made to ensure colour and finish of our goods are consistent, but you should note there is some variation with hand-finished, natural products.